Delivery and Customer Service
- Free UK & Worldwide Delivery
- UK Next Day Delivery
- Fast International Delivery
You have four delivery options
1. UK Standard Delivery
- UK orders using the standard delivery option will arrive within 2-3 working days
- Standard delivery is FREE
2. UK Next Day Delivery
- UK Orders placed before 1pm will arrive next day (Monday to Saturday - excluding Bank Holidays)
- Next day delivery is charged at £8.95
3. European Delivery Service
- Delivery to European countries will take 1-3 working days, and is FREE when you spend over £150, otherwise is charged at £12.95
4. International Delivery Service
- Please allow 3-5 working days for international delivery which is FREE when you spend over £150, otherwise is charged at £19.95
- Non-EU orders are exclusive of VAT. VAT (20%) is removed from your order at checkout.
- The following countries are exempt from duty; Australia, Bahrain, Canada, China, Dubai, Hong Kong, Japan, Malaysia, New Zealand, Oman, Qatar, Singapore, Thailand and USA
- Please be aware that all deliveries need to be signed for, so do ensure there will be someone at the delivery address.
The European and International delivery options become available once you select a non-UK country as part of the delivery address.
- We operate a "if it doesn't feel fabulous then return it" policy.
- We use Royal Mail Special Delivery: Parcels will need to be signed for in person. All of our deliveries are insured
- Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
- To check on the status of an order or verify shipment, please call Customer Services on +44 (0) 207 978 7722
- Transactions are processed in pounds sterling.
- Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer, with the exemption of the following countries; Australia, Bahrain, Canada, China, Dubai, Hong Kong, Japan, Malaysia, New Zealand, Oman, Qatar, Singapore, Thailand and USA
- Please note, we may need to contact you to carry out security checks – If we are unable to contact you using the number given it may delay your order being processed.
Please call our Customer Service team on +44 (0) 207 978 7722 or email Customer Service at firstname.lastname@example.org